My Magic Marketing Wand is Broken

Sometimes we marketers feel like Rodney Dangerfield in fairy godmother drag. “Marketing” doesn’t get any respect, until - whu-oh! ... of time and budget. 6. Good customer service takes more than training. Excellent customer service takes more than money. (Read More: The Three Cs of Customer Loyalty, two-page PDF download [more...]

Date: 2007-10-02 22:48:44
Blog: Mary’s Blog...

Blog posts (160) | Videos (225)
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Taking The Mystery Out Of Public Customer Service

Here’s a city department that immediately attracted our attention – Office of Strategic Customer Services ... . In the Texas city, volunteers are recruited and trained to evaluate the customer service of city departments, the most recent being a survey of Dallas’ 311 program. Of course, there’s another more basic reason [more...]

Date: 2007-09-07 02:11:41
Blog: Smart City Memphis...

Dis-compelling Customer Experiences

After all the customer service training that has proliferated, you would think that service levels would now be off the chart. Sadly, that is not the case. A recent article from Stores magazine relates survey results showing ... they are greeted with a warm welcome. Retailers are losing ground on the most basic elements of customer [more...]

Date: 2007-06-08 15:34:53
Blog: tompeters! management c...

Corporate Library

Corporate Library September 23rd, 2007 by Sean Jin Everyone loves being in a Office Space scenario. I’m stuck in a mandatory customer service training session for the library, discussing what ‘customer service’ means. Give me a freakin’ break, people…I’ve been here for the last two years [more...]

Date: 2007-09-23 20:33:19
Blog: Oregon Commentator ...

Do Unto Others

By Linda Richardson By Linda Richardson In trying to locate a vitamin, I e-mailed a query to evitamins.com. The quality of the e-mail response I received from the customer service rep was exceptional ... her and inquire about customer service training she might have received. In response to my inquiry [more...]

Date: 2007-10-12 15:22:03
Blog: Sales Training Forum - ...

Customer Service Web Seminars

If you need an easy, convenient, and cost-effective way to train your employees about customer service, you may want to check out these upcoming web seminars offered by ICMI (International Customer ... Customer Service Tool - For writing%20clipart.png Your Frontline Agents - December 16, 2007 Click [more...]

Date: 2007-09-19 05:33:09
Blog: CustomersAreAlways - Ex...

Customer Service Training

For the last week, I’ve been taking this “Customer Service Training for Technical Support Representatives” online course every night. It wasn’t exactly the most fun thing to do on your weekends [more...]

Date: 2007-09-19 04:26:07
Blog: PHP-Princess.net » Home...

Consultant & Event Management

Author: ejat363 Subject: Consultant & Event Management Posted: Fri Oct 05, 2007 12:24 am (GMT 8) ... * Power Of Linux * Website Development Training * Customer Service-Star Performers ... . 7. Previous Training Programs conducted 8. Achievements and acknowledgments in proposed area of expertise [more...]

Date: 2007-10-04 17:55:12
Blog: Miri Community | MiriCo...

Start-up idea of the week: IT support to the small business

This is a much needed idea aimed at all businesses who either cant afford an IT department or are just fedup with the high cost of contractors ... web server. And if a problem isn't resolved to a customer's satisfaction, a full refund ... with specially trained experts —not to customer service representatives. “Our Solutions Engineers [more...]

Date: 2007-09-27 12:11:29
Blog: viva start-ups - by ben...

A Better Way to talk to Unhappy Customers

The following advice and article came in my e-mail today and is written by Bill Lampton, Ph.D. No matter how much customer care training we conduct, some customers will dislike our service ... for another company that will be honest in its billing." "Your service man said he would show [more...]

Date: 2007-10-18 14:23:56
Blog: Collective Wisdom dedic...

Tanning Salon Multimillionaire Success Story

http://www.thetanco.com/ Successful companies have an almost Zen-like quest for perfection ... -of-the-art equipment and outstanding training and customer service with a passion for perfection ... hours of training per employee, per year, helping ensure its guests enjoy the experience [more...]

Date: 2007-06-05 10:06:04
Blog: Unusual Business Ideas ...

Vermont IT Job: .NET programmer - Telecommute FROM the Burlington VT area

Junior Software Engineer / Product Support Telecommute/Virtual Team – Burlington, ... and improves operational efficiency and customer service for major banks and service providers ... customer support issues related to these technologies. The ideal candidate will also train the existing [more...]

Date: 2007-10-17 16:34:07
Blog: Julie Lerman Blog...

Toys and Collectibles: Trains, Vehicles and Raceways

*This is a sponsored post* When I was young, I loved train rides. I didn't have much opportunity to sit on trains then ... service and customer satisfaction. This way you can decide if you can trust the seller or not. ... service car... you name it, they got it. You also have 27 different brands to choose from. Thomas [more...]

Date: 2007-10-01 18:32:42
Blog: Tips and Tricks to Happ...

Gridlock vs. Hell on the El

Clarklake1_3 As if watching the CTA unravel into a tangled mess of delays, derailments and service cuts wasn't bad enough, ... of years have been miserable. Long waits, crowded trains and useless platform "customer service ... now a national survey reveals Chicago's roads are among the worst in the country. Apparently we're [more...]

Date: 2007-09-14 13:10:03
Blog: Chicago Moms Blog...

A Better Way to Talk With Unhappy Customers

No matter how much customer care training we conduct, some customers will dislike our service. They may become so irate that they confront us face-to-face, venting their frustrations--at times rather [more...]

Date: 2007-10-18 14:45:10
Blog: Business ideas for smal...

Work For The Tigers

http://detroit.tigers.mlb.com/mlb/he...s.jsp?c_id=det Detroit Tigers Job Opportunities Get paid for watching baseball ... will possess the following: Previous sales experience. Excellent customer service skills. Strong ... Tigers Spring Training and Lakeland Flying Tigers seasons. Group Sales Manager will work closely [more...]

Date: 2007-10-08 08:17:27
Blog: MotownSports.com Messag...

The Honest Host Award

permalink | comments (0) Free Web Conferencing Want to present proposals or creative work remotely? How about conducting product demonstrations, training, customer service, or business collaboration without traveling? You might want to Yugma. Yugma is a free web collaboration service that allows [more...]

Date: 2007-08-26 23:04:49
Blog: Online Business...

I work in a retail environment five times a week. I am in charge of a handful of associates within my department and 80 for my store ... all customers are getting the best service available or conduct training to do so. Joel Little, Experienced ... insight. They call or visit different facilities to ensure that the customer is being helped fully [more...]

Date: 2007-10-19 20:47:09
Blog: Total Quality Assurance...

Making Money Online

Making money on the Internet is something that some people would find hard to believe ... are converted revenue sharing. AWESOME FREE DOWNLOADS, TRAINING AND MARKETING MATERIALS, AND GREAT CUSTOMER SERVICE. Requirements Free to join. Earn by reading emails and by referring others through [more...]

Date: 2007-10-01 01:17:36
Blog: NAFASG©™...

Re: PocketPC or Palm?

Quote from: Ralf Maximus on Today at 08:47:13 PMWhy am I not surprised? When my wife died (some time ago) ... the customer service employee. I had just finished training and started working phone support for Directv ... I tried to cancel her Verizon cell phone account. The customer support rep tried to talk [more...]

Date: 2007-10-14 02:18:17
Blog: DonationCoder.com Forum...

Management - Office (CV Keywords)

Administered all growing phases of an up-and-coming call center, creating policies and office procedures ... incentive program. Created layout and authored current sales, customer service, and bookkeeping manuals ... for _________(type of training) course. Composed and proofread travel orders for __________. Conducted [more...]

Date: 2007-10-15 10:46:54
Blog: Get Me A Job...

Why Do Jewelry Stores Lose Salespeople??

Why Do Jewelry Stores Lose Salespeople?? Just finished reading an article by Harry Friedman in one of this months industry magazines ... into their own hands with respect to their own ideas of proper customer service etc. and with complete ... and employees to training seminars etc., often to no avail. A salesperson with an attitude [more...]

Date: 2007-10-09 17:19:50
Blog: Diamond Vues...

Power Of The First Impression

Permalink | Tag: Sales Techniques | ref. # 616 http://www.phone-smart ... can ensure all customers are getting the best service available or conduct training to do so. Joel Little ... management insight. They call or visit different facilities to ensure that the customer is being helped [more...]

Date: 2007-10-19 20:47:10
Blog: Total Quality Assurance...

The Utter Corruption of the US Telecom Industry

Monday I shared a train ride with Jane ... ? An hour of senseless haggling, time on hold, and so forth with a “customer service” representative ... wireless service to connect her online. Why? Because, though she had been told her bill would be bundled [more...]

Date: 2007-10-09 22:30:19
Blog: Firedoglake - Firedogl...

Pachacutec: The Utter Corruption of US Telecoms

Monday I shared a train ride with Jane ... ? An hour of senseless haggling, time on hold, and so forth with a "customer service" representative ... wireless service to connect her online. Why? Because, though she had been told her bill would be bundled [more...]

Date: 2007-10-10 20:48:14
Blog: Laurie David and Sheryl...

SharePoint Services users? We have very reasonable rates. Tell me more... Check out more details about services and pricing ... on your customer service as well as employee morale and retention. The learning organization focuses ... . Check out the list of Training Topics currently offered and what is coming soon [more...]

Date: 2007-10-10 20:04:10
Blog: Outlook/Exchange and Sh...

United bike Indonesia -Bogor

United bike is the only bicycle products that have been achieved an ISO 9001:2000 certificate in Indonesia ... and with the most attentive and dependable customer service. For further information, please visit our website ... Training or Seminar  Have Internal Quality Audit ISO 9001:2000 certification  Minimum 4 years [more...]

Date: 2007-08-26 02:32:56
Blog: Lowongan Kerja, Pekerja...

Thinking of E-Commerce?

Talk about timing, last week I started dabbling with building stores, and today I learn about Stores Online Pro ... up my alley. With their award for customer service excellence, that’s a good feeling if you’re getting ... service. They also offer a full-day training workshop along with a boot camp so you have the best [more...]

Date: 2007-10-17 19:54:44
Blog: BizMark Tech: Business,...

A little update of Liz…

Well, holiday soon in 20ish days! My favourite song at the mo is ‘Though the glass’ by stone sour ... . Improved my level of customer service and phone training techniques I have the ability to handle [more...]

Date: 2007-05-22 11:24:21
Blog: It's all gone tits up! ...

Professional Mystery Shoppers

By Marcus Peterson Also known as secret shopping, mystery shopping is an easy way to make money ... shoppers usually hired by mystery shopping companies to visit customer service oriented businesses ... for incentives, bonus programs and training personnel. Professional mystery shoppers are paid in the form [more...]

Date: 2007-06-14 23:30:31
Blog: Mommy Space ...

Online Sales vs Phone Sales

Tomorrow, World Vital Records will begin building its call center under our new manager Scott Spencer. He worked at MyFamily.com ( ... need “high touch” more than others, meaning that they need great customer service and support– ... .) Scott will be recruiting, hiring, and training individuals who can successfully sell our products [more...]

Date: 2007-07-05 16:36:33
Blog: Paul Allen: Internet En...

I Hear You Loud and Clear, or I Think I do

The following is guest blog contribution by my friend Bonni Montevecchi of The Celebration Station Seminars: ... and concisely – It’s more than writing out a memo with some quick bullet points. Training programs can touch upon teamwork, stress management and customer service, but often lack concrete strategies [more...]

Date: 2007-10-09 02:35:03
Blog: John Bradley Jackson ...

Hidden Keys To Building Rapport

I am most interested in NLP (Neuro-Linguistic Programming) when it comes to enhancing communication ... in sales: The core of NLP is building rapport, a skill critical to customer service and sales ... . We have been through some rudimentary training on this topic so ManageSmarter.com’s article [more...]

Date: 2007-10-19 14:34:29
Blog: The Hire Sense ...

On the Other Hand...

Talking with a colleague the other day about blogs, she said she doesn't read them because they are all so snarky and negative ... examples of web break-throughs and customer service. And, after yesterday's indictment of a couple ... or training from United) mingles with passengers in the gate area, awards passengers with bottles [more...]

Date: 2007-08-30 06:55:00
Blog: Bill Geist's Zeitgeist...

Starting Your Own Business, Part II

If I had an entrepreneurial mantra it would be: Business isn't about products and services, it is about ... training and communications to inspire and motivate every employee to take responsibility for creating ... your business touches, from the cleaning service people, to your employees, to your customers [more...]

Date: 2007-05-21 14:37:43
Blog: bizsolutionsplus Featur...

CD DVD wholesale media store

Get all your media needs and duplication accessories at Supermediastore.com ... , but also excellent customer service from well-trained, knowledgeable staff. Check out the user [more...]

Date: 2007-10-10 02:35:12
Blog: emigrestudio.com...

Sunday Money Roundup - Why, Eric Gagne, Why Edition.

I am not in a good mood this morning as the Red Sox got obliterated last night in extra innings. And once again, I blame Eric Gagne ... Train Your Customer Service Reps. Please. [more...]

Date: 2007-10-14 15:00:27
Blog: My Two Dollars...

China Telecom Improves CRM Telemarketing Services with PacificNet Epro

In a bid to improve service levels and customer relationships for China Consulting, Telemarketing Management and Call Center Training Services. Original post by TMCnet [more...]

Date: 2007-10-09 00:47:07
Blog: Hosted PBX | IP PBX |Vi...

Target Grand Opening - Riverdale, NJ

Today -- Wednesday, October 10, 2007 -- represents a momentous day in this part of Northern New Jersey: Target has come to town, opening today ... . And I parked. And I entered. It was delicious! I went immediately to the customer service desk to ask ... to and from work, home and errands: + training center notices appeared, + landscaping going [more...]

Date: 2007-10-11 00:12:00
Blog: Flooring The Consumer -...

Thank you readers!

Thank you readers! Posted by Becky Carroll on May 22nd, 2007 ... 1. How do you infuse a sense of customer service into a staff that has not lived by that focus before ... like? Do they receive frequent training? Are their evaluations partly based on creating great customer [more...]

Date: 2007-05-23 02:53:55
Blog: Customers Rock!...

Tax officials to be taught 'body language'

Tens of thousands of tax officials will undergo training on customer satisfaction in order to provide better service, but will also be taught how to spot cheats.According to Anatolia news agency, [more...]

Date: 2007-05-01 21:50:16
Blog: Turkish Daily News - Oc...

User data sources

Question: We get feedback from users when we’re able to do usability tests, which is not often enough. What other sources are good for user data? ... requirements for the next release, do you talk to Tech Support or Customer Service to identify the most ... groups, interviews, etc. If your organization has a Training group, ask them what’s working [more...]

Date: 2007-10-16 23:20:59
Blog: Free Usability Advice |...

Critics rail against new $10m train study

THE State Government's latest attempt to overhaul RailCorp's customer service standards - a $10 million customer and employee survey - has been labelled a waste of taxpayer funds by rail unions [more...]

Date: 2007-10-17 15:47:29
Blog: International Railway N...

MBTA Responds

To follow up on yesterday’s MBTA philippic, I received a response from the T’s customer service regarding my complaints ... , Thank you for your email concerning service on the Needham Line. The past couple of months ... (sometimes both) head out as an outbound Needham train. If the inbound is late from Worcester [more...]

Date: 2007-10-10 13:19:31
Blog: The Substantially Simil...

The average number, thirty, provided by Bowin Phagan, accurately represents the needed sports betting sample

“This ain’t surprising”, said sports betting industry retiree Marion Gerling, who finished nineteen years of service last June ... authority site as awarded by www.truste.org, an independent customer support service. Sivret Weader, an office staf member, stated: “I want better health insurance and sports betting training seminars [more...]

Date: 2007-09-28 05:47:41
Blog: Sports Betting - The Or...

force.com: The Perils of Platform As A Service

First off, let me say I'm very impressed with Salesforce.com. I admire the company considerably. My startup, HubSpot, is a Salesforce.com customer ... announcement of force.com, SFDC's new "platform as a service" offering. My concern ... other developers? Books? Training? Tools? Components? If you have to initially rely on SFDC [more...]

Date: 2007-10-05 11:43:00
Blog: On Startups - Advice F...

Advertising Effectiveness Trends, a Small Survey

Advertising Effectiveness Trends, a Small Survey September 27th, 2007 In the day to day running of my business, ... Customer Service Marketing Ideas Open Savings Account Online Productivity Puppy Lab Training Small Home [more...]

Date: 2007-09-27 13:32:30
Blog: Matt’s Creative Adverti...

From the Academies kitchen

Julia Cameron, an senior in Bergen County Academies' culinary program, and an intern at The Record, checks in with her weekly update: ... topics such as customer service, the history of hospitality and baking and pastry techniques ... percentage costs to the parts of an egg to proper employee training techniques. We will become certified [more...]

Date: 2007-10-17 14:15:19
Blog: SECOND HELPINGS...

Just a matter of time. Half a second after I hit SEND on the resignation letter, the Big Giant Head sends for me. "He wants to see you ... : "But you will be taking a pay cut." ME: "Forty cents. And the Undisclosed Internet Service Provider™ awards raises ... in this joint. The way it stands here now, there are people who are trained for one job (customer [more...]

Date: 2007-09-11 12:20:57
Blog: And another thing......

Scientific Recruiter / Account Manager (Norwood)

Scientific Recruiter / Account Manager (Norwood) By | October 18, 2007 Commonwealth Sciences, Inc ... . Experience in sales, recruiting, customer service or technical support is highly preferred. Must ... you with the tools and the training to make deals happen and build a career. We also offer [more...]

Date: 2007-10-18 21:27:47
Blog: Biotech Jobs Pro...

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