A new world order! Customer service is back!

…. or at least lets hope so. Of late I am increasingly noticing companies bucking the trend of reducing costs to increase profits, and instead increasing cost to increase market capitalisation via improved customer service ... following the customer service path, Bank of Queensland’s recent advertisements state “Customers [more...]

Date: 2007-10-20 12:48:09
Blog: Joshua van Aalst’s blog...

Blog posts (740) | Videos (692)
Sorted by : Date | Pertinence | Popularity

 

Customer Service?: The MS Customer Service Horror Show

I've heard of (and had myself) some truly terrible experiences with customer service, but nothing comes close to Speaker Ender's ... frustrating experiences with MS customer service through 1-800-4MY-XBOX. This poor guy has endured [more...]

Date: 2007-10-13 16:00:00
Blog: Kotaku, the Gamer’s Gui...

3 Key Areas Where Online Retailers Are Failing

A recent study was conducted by Talisma, a leading Customer Interaction Management (CIM) software solution provider ... , or customer service accessibility and policies. Customer Service Statistic 3. Accuracy ... . In a survey of America's 100 top online retailers, this is what they discovered: 1. One-third [more...]

Date: 2007-09-25 18:31:09
Blog: CustomersAreAlways - Ex...

Three Changes We'd Make as Sprint's New CEO

We're not sure what has SprintNextel the most shook up this week -- its ousted CEO, its reported loss of 337,000 customers, ... out and integrating new services. 2) Commit a Larger Devotion to Customer Service There's undoubtedly ... with a new ad campaign, we'd like to see the telco giant up its customer service efforts and [more...]

Date: 2007-10-11 00:42:21
Blog: Epicenter...

Customer Service Web Seminars

If you need an easy, convenient, and cost-effective way to train your employees about customer service, you may want to check out these upcoming web seminars offered by ICMI (International Customer ... Customer Service Tool - For writing%20clipart.png Your Frontline Agents - December 16, 2007 Click [more...]

Date: 2007-09-19 05:33:09
Blog: CustomersAreAlways - Ex...

Microsoft take note: your customer services people don't know what's going on

It appears the Windows Validation server was FUBAR for a while.. ... users contacted Microsoft Activation phone line, and the customer (dis)service representative ... customer service starting last night that Windows Vista validations have been failing on genuine [more...]

Date: 2007-08-25 21:28:58
Blog: Geekzone: technology ne...

Citibank’s Customer Service is Gone Bad to Worse (pfblogs.org)

Since 2004 when Citibank acquired the Indian company e-Serve International, which provides call-centre, transaction-processing and data-management services their customer service has gone from bad to worse. Whenever I call the 1800 customer service number I get to speak with an incompetent agent [more...]

Date: 2007-10-09 16:05:08
Blog: The Ad-Free Personal Fi...

Dell needs to service the customer wherever they FIND her (or him)

Recently, a participant here complained about a customer service issue that would cause him and his company to take their $half million business ... why I've asked for a "customer service" -category- in IdeaStorm): EVERY Dell employee ... to communicate a customer problem to the RIGHT place no matter what -their- position [more...]

Date: 2007-10-19 18:51:23
Blog: Popular Ideas - Dell I...

The Customer vs Client Debate

Becky Carroll of Customers Rock! has tackled the question of whether we should label people who buy from us "customer" or "client" and she asked us customer service bloggers to share our opinions on this issue. You may recall ... with the word "customer". In an email, Glenn Ross of Customer Service Experience said: "I might suggest [more...]

Date: 2007-10-18 17:57:35
Blog: CustomersAreAlways - Ex...

Customer Service: Progressive Roadside Assistance Strands Lady On Roadside (pfblogs.org)

According to a reader, Progressive—the insurance company that sends private detectives to secretly tape-record church support group meetings—took 45 ... understand:I told my story to a customer service representative who then without me asking transferred ... resources for customer service centers—but when you pay for ... [more...]

Date: 2007-10-09 16:05:08
Blog: The Ad-Free Personal Fi...

Treating Customers As Friends, Not Enemies

Here's a great customer service story passed on to me from Phil Gerbyshak. I think it exemplifies what outstanding customer service means. Have you ever helped a customer in need? Even if they weren't staying at your hotel ... agree with The Toad Stool and say that your customer is not your enemy. What have you done today [more...]

Date: 2007-10-10 14:14:49
Blog: CustomersAreAlways - Ex...

A must-read story about Customer Service

Washington Post writer Neely Tucker did a great job with his story about 75-year old Mona “The Hammer” Shaw – a Comcast customer who was so entirely fed up with getting poor customer service she took a hammer down to her local Comcast office ... . I’ve blogged quite a bit on customer service, as it’s a much overlooked topic in the executive [more...]

Date: 2007-10-19 18:22:40
Blog: Workplace Excellence -...

Grandma hammers Comcast!

Quote: Originally Posted by DailyTech 75-year-old woman Mona "The Hammer" ... . Shaw, frustrated by poor service, went with her husband to the local store to speak with a customer service manager. The customer service representative (CSR) told them a manger would [more...]

Date: 2007-10-20 15:41:27
Blog: PC Apex Forums...

News for Autumn

Hello everyone, We have had quite the rain all week. I understand some of you are in drought, others tornados and such ... you know you expect 100% customer service. Since we boast of the best customer service around, we'd ... . I want very much to be a good steward of my resources offering the news presented to me from around [more...]

Date: 2007-10-20 05:43:55
Blog: Shekinah Mercantile...

Dish Network is Tops in Customer Service

Next Inc. (OTCBB:NXTI) an emerging leader in the sportswear and promotional products industry announced that General Motors has approved them to be ... better customer service. One startling conclusion that was made was that threatening, or punishing employees for giving poor customer service actually only made the problem worse. About Next Inc [more...]

Date: 2007-07-11 07:07:01
Blog: Chevrolet Cars, Trucks ...

Tenth Circle Added to ‘Dell Hell’

dellhellmap.jpg Only a company with a reputation for customer service as abysmal as Dell’s could spend $150 million on improvements to support and service and still see its ranking on the American Customer Satisfaction Index (PDF) drop by five ... to ensure that both customer service and satisfaction stay high when a company suddenly needs to servic [more...]

Date: 2007-08-14 12:53:04
Blog: Digital Daily | John Pa...

Comcast Must Die!

I hate Comast!  Not much else to say about that.  I don’t use Comcast in anyway and at this time I refuse to ... It may not have been legal, but a 75-year-old Virginia woman dealt a blow to poor customer service ... about their net neutrality issues and poor customers service it just angers me more.  For the life of me I can’ [more...]

Date: 2007-10-20 16:37:05
Blog: Jay’s Spin on the Worl...

Mona Shaw: Takes a Hammer (A Real Hammer) to Comcast

Who hasn’t had fantasies like this? ... : Shaw storms in the company’s office. BAM! She whacks the keyboard of the customer service rep. BAM ... , customer service, hammer time, crime Related Articles: An iPhone Plus a Hammer Comcast's Secret Download [more...]

Date: 2007-10-19 06:12:18
Blog: DogReader...

Customer service comparable to Sprint’s Customer Support!

Even though our favorite company Sprint hired more Customer Support reps this week, I hope I never have to talk to one again ... to put her car payment in twice…with the same check number. So she decided to call customer service ... . Well, it looks like First Market Bank hires about the same quality as Sprint (if you call it ‘ [more...]

Date: 2007-10-19 15:44:32
Blog: Lumpy’s Blog...

Focus on the customer

Focus on the customer Posted by Becky Carroll on October 19th, 2007 sunglasses.jpg  I love finding other bloggers who share my Customers Rock! ... with you. 1. Don’t Trash Customer Service: This is an inspiring post by one of the bloggers, Rachel ... has a happy ending.  I love how she sums it up - “And I thought customer service was a long [more...]

Date: 2007-10-20 05:00:40
Blog: Customers Rock!...

The Online Customer Service Problem

It’s been an interesting few days on LED Digest. On Tuesday, Ron Coble started a thread about problems with customer service and the conversation hasn’ ... the time he contacted the customer service department to see how much it would cost to ship a lounge [more...]

Date: 2007-09-13 21:59:15
Blog: Bruceclay.com Blog - Se...

Satisfaction: crowdsource customer service

By Tim O'Reilly Bryce Roberts, one of the managing partners of O'Reilly AlphaTech Ventures (OATV) ... customer service. Here's how the company describes its mission: "Satisfaction is people-powered customer ... tech products, but Satisfaction makes it easy for any company to build a self-service customer [more...]

Date: 2007-09-13 16:09:42
Blog: O'Reilly Radar...

Contemporary Business Intelligience

Sometimes I wish that I had studied business because I wouldn't feel out of my depth when I see business models and objects for tracking business ... to have the knowledge at your fingertips about where your customer service was weakest, or where ... I can get help. So customer service is major. Those small people handling your phones can make [more...]

Date: 2007-10-19 15:35:50
Blog: Sierra Sage...

Blog as Customer Service Agent

by Guest Blogger, Lena West I've mentioned before that blogs are a great way to develop the often-coveted, ... "wants"? The fact is, as recently as April, they were voted to MSN's Customer Service Hall of Shame with 40% of survey respondents saying they had a poor experience with Sprint's customer service [more...]

Date: 2007-05-21 18:29:42
Blog: Lip-Sticking...

Gold Jewelry, Engagement Rings, Wedding Rings at GoldenMine

GoldenMine is a gold jewelry web threshold for all the golden jewelry fanatics ... customer service agents that is willing to help you out with your purchases. That’s why GoldenMine has received numerous service awards for its excellent customer service. Shop anytime and get the best [more...]

Date: 2007-09-20 07:36:49
Blog: GIO’s WeBlog...

Want your own Domain?

As we hopefully become more wiser and knowledgeable about the internet and blogs specifically, ... out of your own pocket. Be not afraid to take on this endeavor as there are knowledgeable customer service ... service to change their terms of service to include no monetizing of any blog and shut you down [more...]

Date: 2007-10-19 15:14:09
Blog: By the Sea...

Comcast’s internal “so you have an angry customer”memo: what a buncha condescending…

An internal Comcast memo seems to indicate to their customer service reps that when a customer complains, acknowledge the problem and then try to fix it. While the memo- which first surfaced on The Consumerist website-contains tips that an efficient customer service operation might adapt, it might [more...]

Date: 2007-10-11 11:09:13
Blog: | IP Telephony, VoIP, ...

Support Expands Services

Support Expands Services Friday, August 24th, 2007 at 1:10 PM PDT by: cynlinden In our ongoing effort to improve our support services, ... : Concierge, Announcements & News, Customer Service, Community ... closely to provide excellent service for our residents. What this means to you is that billing help [more...]

Date: 2007-08-24 20:10:15
Blog: Official Linden Blog...

Myron Global: The Final Chapter

My damaged heart-rate monitor. I had sent this photo to Myron Global with my original e-mail ... and two phone calls to their customer-service department elicted no satisfaction, indeed, elicited ... customer-service department: "Hello, Every 30 days we do a search of un read messages and I see [more...]

Date: 2007-10-20 09:40:02
Blog: Grant's Prague Bike Blo...

Not Quite What I Meant: Dell XPS M1330 Delay Part 2

Seems like I was right and a lot of people are interested about the long lead times with the Dell XPS M1330 laptop ... is taking such a proactive stance to customer service. In retrospect, it is in line ... . Just like the customer service reps who promised the standard 10-15 day turnaround on the laptop, something was promised [more...]

Date: 2007-07-17 00:40:02
Blog: random process | charli...

Updated: Speculation Abounds Over Whether AT&T's ToS Promote Censorship

Att_logo Could it be possible that complaining about your DSL provider could have service-related consequences? ... pornography or exploitation). We do not terminate customer service solely because a customer speaks ... According to a post over at Broadband Reports, AT&T has recently updated its Terms of Service [more...]

Date: 2007-10-11 15:37:07
Blog: Epicenter...

One Company Who Understands Good Service

In a time of mass consumerism, we've become this throw-away society. If something breaks, well, we'll just throw it away and buy something new ... service page it says: "Smith Optics prides itself in providing exemplary Customer Service. Complete customer satisfaction is our foremost goal." Remember yesterday when I said you need to stand [more...]

Date: 2007-08-30 18:31:55
Blog: CustomersAreAlways - Ex...

Dis-compelling Customer Experiences

After all the customer service training that has proliferated, you would think that service levels would now be off the chart. Sadly, that is not the case. A recent article from Stores magazine relates survey results showing ... they are greeted with a warm welcome. Retailers are losing ground on the most basic elements of customer [more...]

Date: 2007-06-08 15:34:53
Blog: tompeters! management c...

Taking It to the Bank

Changingwaves.com Image: Social TechnologiesOver the weekend I had my first positive experience with an automated ... of automation for customer service was something I’d been mulling when I read this story about the proliferation of bank branches in Washington, DC. Apparently, the driver for this is customer service [more...]

Date: 2007-10-20 12:39:28
Blog: Disruption Tour --- Run...

Customer service muses

Customer service muses Straight from the trenches. A plug for 2 TIBU writers. Lycander by Lycander in non-fiction opinion on Oct. 13, 2007 at 10:46pm 6 comments 45 views 13 votes 598 [more...]

Date: 2007-10-14 02:46:50
Blog: thisisby.us...

Another 'ignore bloggers, this is what you get' cautionary tale for companies

Alex recently blogged about the all-too-frequent tale of inadequate customer service, this time coming from Spirit Airlines ... of everything you read on Internet blogs. Our customer service is great." No Allison, it goes back ... received less than stellar service. But this colossal email blunder simply lit the fuse. The Consumerist [more...]

Date: 2007-10-18 17:04:16
Blog: The Viral Garden ...

Loony Bin Organic Milk Momma

So I'm avoiding Aurora Dairies "organic" milk like the plague, which I believe means no store brand organic milk from Target, WalMart and Costco ... , I was hot on the trail by this point. Call #1 went to Kroger Customer Service. As an aside, let me tell you that this was one of the nicest customer service experiences I've had. The guy who answered [more...]

Date: 2007-10-19 16:47:57
Blog: FoodShed Planet...

Please Hammer Don’t Hurt ‘Em

As a long-time subscriber of Comcast, I can sympathize with my fellow subscribers when they have more than a few unkind words for what seems to be ... know that paying customer — and I do mean paying — demand more than a kick in the ass as far as service ... as far as Comcast’s customer service area is concerned. Mona demands to speak to a manager. A cu [more...]

Date: 2007-10-19 14:51:05
Blog: The Smirking Cynic 2.0 ...

4 Stategic Lessons to Avoid an Ill-Advised SEO Campaign

I recently made a mistake. I took on a client without first having fully vetted them and their prospects for success ... , the closest we got to a UVP was superior customer service. We were hoping we'd be able to work from that. Unfortunately, customer service is only a small draw when comparing against more established [more...]

Date: 2007-10-11 00:28:53
Blog: A Small Business Guide ...

Dish Network Is the Leader in High Tech Gadgetry

As you can see, they are all no nonsense functions that anyone will appreciate and none of them are frivolous whistles and bells ... customer service. One startling conclusion that was made was that threatening, or punishing employees for giving poor customer service actually only made the problem worse. About Next Inc. http [more...]

Date: 2007-07-11 07:12:34
Blog: Chevrolet Cars, Trucks ...

The Utter Corruption of the US Telecom Industry

Monday I shared a train ride with Jane ... ? An hour of senseless haggling, time on hold, and so forth with a “customer service” representative ... wireless service to connect her online. Why? Because, though she had been told her bill would be bundled [more...]

Date: 2007-10-09 22:30:19
Blog: Firedoglake - Firedogl...

Making Sense of Unstructured Information

By David Hatch, Guest Author Unstructured information is considered by many to represent over 80% of an organization’s data, ... tools. This includes text analytics and federated search of customer service notes, call center dialog, web pages, web logs, word documents, emails, customer surveys and feedback, field service notes [more...]

Date: 2007-09-04 14:14:54
Blog: Sramana Mitra on Strate...

MITI now allows Open AP holders to import any car

The Ministry of International Trade and Industry has taken the Malaysian automotive industry a step backwards with a new policy ... who have taken time and money to invest in this country with proper service centers, customer service ... with me,” said Datuk Seri Rafidah Aziz back in 2005 at the opening of a seminar organised by [more...]

Date: 2007-07-07 09:45:38
Blog: Paul Tan's Raves and Ra...

RubyRed Becomes Satisfaction Unlimited. Customer Support Social Network Funded get satisfaction.png ... business and would focus the firm's attention on using social networks to make customer service better than crappy. The startup's blog explains: "We’re reframing the idea of customer service [more...]

Date: 2007-08-17 21:52:11
Blog: alarm:clock...

Sometimes Customer Service is Ok

Sometimes Customer Service is Ok And sometimes it's great: like just now, Tina at T-Mobile. Nice, clear, helpful! All the things you want someone helping you out to be. Hooray [more...]

Date: 2007-10-19 16:08:11
Blog: smartypants.blog-city.c...

Zoom Zoom

Zoom Zoom Oct 19th, 2007 by stevestickyfigure Recently, one of our 3 cars (the one for the driving teens) blew an engine ... some sound customer service principles (note to webmaster, however: your website ain’t that hot ... when you need it!) Posted in Auto Sales, BrandingWire, Customer service, Sales | Tagged Mazda6, Steve [more...]

Date: 2007-10-19 18:27:36
Blog: StickyFigure...

WILL GIULIANI REALLY BE PRO-BUSINESS? WELL... NOT THE TOURISM BUSINESS

Last April I interviewed Jonathan Tisch regarding a book he wrote, Chocolates On The Pillow Aren't Enough-- Reinventing the Customer Experience ... customer service. Tourists and businessmen from Britain, Japan, Germany, France, Italy, and Brazil ... to the U.S. in 2006 fell further in five out of the top eight overseas markets. A 2006 survey of overseas [more...]

Date: 2007-08-20 00:22:00
Blog: DownWithTyranny!...

Commentary Sign In | Archive | Customer Service | About Us GoToMyPC Free Trial + $10 Off advanced search Subscribe Give a Gift Renew Customer Service Back Issues Buy Articles Donate Our Worst Ex-President Joshua Muravchik February [more...]

Date: 2007-10-14 14:10:09
Blog: contentions » Contentio...

The (Re)Birth of Mobile Banking

While the upcoming iPhone launch is capturing the lion’s share of attention in the Wireless industry, ... banking services: contacting customer service, locating ATM/branches, transferring money and reviewing ... -introduced, but a more mature market appears more promising for banks and wireless service providers [more...]

Date: 2007-05-01 16:07:09
Blog: Compete Blog...

Heather Becklin Ford Motor Company College Graduate Program to Join the Advisory Panel of Ask Patty

Volvo of Orange County, located in Santa Ana, California, announced today that they will embrace the Ask Patty concept. Santa Ana, CA (PRWEB) ... level of customer service and outstanding reputation of total customer satisfaction. Volvo of Orange ... excellent customer satisfaction." Women represent over half of all vehicles sold annually [more...]

Date: 2007-04-23 07:52:42
Blog: Chevrolet Cars, Trucks ...

1 - 50 of 740 Posts
Page: First | < Preceding | Next > | Last
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14