Beyond Trouble Tickets: Can Satisfaction Make Customer Service Fun?

satis-logo.png Satisfaction, the people-powered customer service application put together by a savvy, creative talented team just off South Park, ... , Lane & co. think that customer service can be, gulp, fun? Satisfaction takes ideas you may ... has Satisfaction integrated into its own customer service pages. Of course, there’s a Satisfaction [more...]

Date: 2007-09-13 13:04:40
Blog: Like It Matters...

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Unlocking The Value of Your Customer Satisfaction Surveys

In today’s business environment companies cannot afford to lose a single profitable customer ... , satisfaction and loyalty. Many companies perform customer satisfaction surveys, but don’t receive ... . By effectively leveraging results from a customer satisfaction survey an organization can respond [more...]

Date: 2007-10-12 16:03:28
Blog: The Inofficial Chamber ...

Unlocking The Value of Your Customer Satisfaction Surveys

In today’s business environment companies cannot afford to lose a single profitable customer ... , satisfaction and loyalty. Many companies perform customer satisfaction surveys, but don’t receive ... . By effectively leveraging results from a customer satisfaction survey an organization can respond [more...]

Date: 2007-10-12 15:49:24
Blog: Direct Marketing Suppor...

Unlocking The Value of Your Customer Satisfaction Surveys

In today’s business environment companies cannot afford to lose a single profitable customer ... , satisfaction and loyalty. Many companies perform customer satisfaction surveys, but don’t receive ... . By effectively leveraging results from a customer satisfaction survey an organization can respond [more...]

Date: 2007-10-12 16:04:43
Blog: Magazin On The Secrets ...

Quarterly ACSI E-Gov Index

Four times a year, we work with the University of Michigan on the American Customer Satisfaction Index’s (ACSI) ... to use customer satisfaction analytics to first identify who is visiting their site then customize ... E-Gov Satisfaction Index, a rating of more than 90 federal government websites in terms of how [more...]

Date: 2007-10-01 13:44:32
Blog: FREEDyourMind...

Customessaymeister.com Deals With Plagiarism, Effectively!

May 23, 2007 ( PowerHomeBiz ) - Atlanta, GA --- CustomEssayMeister ... by its reliable service and vouched by customer satisfaction. This site believes that quality and customer satisfaction will give it success and hence clings to customer satisfaction as its prime [more...]

Date: 2007-05-23 16:39:30
Blog: Home Business: Start Yo...

Heather Becklin Ford Motor Company College Graduate Program to Join the Advisory Panel of Ask Patty

Volvo of Orange County, located in Santa Ana, California, announced today that they will embrace the Ask Patty concept. Santa Ana, CA (PRWEB) ... level of customer service and outstanding reputation of total customer satisfaction. Volvo of Orange ... excellent customer satisfaction." Women represent over half of all vehicles sold annually [more...]

Date: 2007-04-23 07:52:42
Blog: Chevrolet Cars, Trucks ...

Rolling Stones To The Contrary

Amy, Cruise Director at Get Satisfaction explains the crowdsourcing concept as it applies to customer service: Satisfaction is people-powered customer service for absolutely everything. More specifically ... to their customers most. Satisfaction provides a neutral playing ground where companies and customers [more...]

Date: 2007-09-13 18:22:14
Blog: AdPulp: Daily Juice fro...

How little things can go a long way to solidify customer satisfaction and loyalty

There are some companies where employees do not really care whether you have a bad buying experience - either acting completely unapologetic or ... about all morning? OK - enough about customer service now, let's get back to marketing... ...but wait...isn't this marketing? :) Tags: customer support customer satisfaction customer+service [more...]

Date: 2007-06-20 14:51:38
Blog: Emergence Marketing...

Saratoga Springs Honda

Saratoga Honda of Upstate New York believes that it’s not enough to have just a great product, strong sales, or average customer satisfaction ... have. That means high customer satisfaction both during the sales process and delivering a world ... . We’ve succeeded because we provide SUPERIOR service. Whether you shop with us online or in person [more...]

Date: 2007-10-04 10:20:26
Blog: USA Favorite Car Deale...

Finally–good news for Yahoo!

It’s been a rough year for Yahoo! (YHOO). But according to the results of a customer satisfaction survey released Tuesday, ... engines as well as Web news outfits as part of its American Customer Satisfaction Index, reported that Yahoo surpassed Google (GOOG) in customer satisfaction for the first time, albeit by a narrow [more...]

Date: 2007-08-14 09:47:13
Blog: Media Biz ...

WOW tops in customer satisfaction

WOW tops in customer satisfaction Small cable-internet company Wide Open West, or WOW, got top scores in the latest JD Power consumer survey ... , reliability, customer service, cost, image, billing and promotions. J.D. Power surveyed 17,033 ... states, including Ohio, but those in the Great Lakes region prefer it over other providers, a new survey [more...]

Date: 2007-08-16 17:31:08
Blog: Columbuser.com...

Dell digging out from record low 58 customer satisfaction score

Could it be that Dell's customer nightmare was even worse than previously thought? The company offered Jeff Jarvis a look behind the scenes ... for Business Week. Internal Dell data, the company confessed, indicated that customer satisfaction scores ... . Dell pushed its customer service outsourcing partners to keep conversations as brief as possible [more...]

Date: 2007-10-19 19:16:33
Blog: Silicon Valley Sleuth...

Dell’s Low Customer Satifaction Rating Continues

Author Avatar Even though Dell has spent millions in trying to improve its customer satisfaction rating, ... is reporting that Dell will be once again be dinged in the next customer satisfaction poll being released today. The article states: Dell Inc.’s customer-satisfaction ranking dropped sharply in a nationwide [more...]

Date: 2007-08-14 19:57:00
Blog: The Blade by Ron Scheno...

How To Build A List Of Eager Subscribers

How To Build A List Of Eager Subscribers Published June 20th, 2007 in Image & Video Sharing, Link building and SEO, Get Paid to Surf Programs, ... Promotion and Uncategorized. 0 Comments Every online business provides great service to generate satisfaction among their customers. As each and every customer receives satisfaction over [more...]

Date: 2007-06-20 04:45:05
Blog: Ads Profit Minded Blog...

How To Build A List Of Eager Subscribers

How To Build A List Of Eager Subscribers Published June 22nd, 2007 in Image & Video Sharing, Link building and SEO, Get Paid to Surf Programs, ... Promotion and Uncategorized. 0 Comments Every online business provides great service to generate satisfaction among their customers. As each and every customer receives satisfaction over [more...]

Date: 2007-06-22 05:08:04
Blog: Ads Profit Minded Blog...

Forget the Penthouse Suite Have you Seen the Latest Designer Shed?

Courtesy Chevrolet, owned and operated by the same locally based family since 1955, will embrace the Ask Patty concept. Phoenix, Arizona (PRWEB) ... of customer service and outstanding reputation of total customer satisfaction. Courtesy Chevrolet's ... to deliver consistent outstanding results in customer satisfaction and sales growth to this important [more...]

Date: 2007-06-11 05:40:10
Blog: Chevrolet Cars, Trucks ...

Measuring Customer Satisfaction

http://blogs.mediapost.com/email_insider/?p=488#comments How Do You Measure Customer Satisfaction? ... . Sometimes it takes going back to the basics to develop a good customer survey strategy that aligns ... . In a perfect world, right? We have different motivations to gather customer information, depending [more...]

Date: 2007-08-21 02:09:14
Blog: WhiteNoise...

How To Create Viral Marketing

By Lou Bortone Word-of-Mouth marketing is considered the oldest form of advertising but, as a marketing discipline, ... : 1. It starts with customer satisfaction A happy customer is a potential advocate and an influencer ... , or there’s nothing to buzz about. Measure your customer satisfaction by asking your clients whether [more...]

Date: 2007-10-12 07:30:03
Blog: Copy & Paste Articl...

Measuring customers

In my post on the coffee house case study yesterday, I steered ABC Coffee Company towards its existing customers ... ! Today’s topic: Customer Satisfaction  When I worked for HP, we used to look at an index of three scores: customer satisfaction, willingness to repurchase, and willingness to recommend.  While [more...]

Date: 2007-06-12 19:32:16
Blog: Customers Rock!...

Satisfaction: crowdsource customer service

By Tim O'Reilly Bryce Roberts, one of the managing partners of O'Reilly AlphaTech Ventures (OATV) ... customer service. Here's how the company describes its mission: "Satisfaction is people-powered customer ... tech products, but Satisfaction makes it easy for any company to build a self-service customer [more...]

Date: 2007-09-13 16:09:42
Blog: O'Reilly Radar...

PayPal Customer Satisfaction Survey

PayPal Customer Satisfaction Survey 7. Now, thinking only about the customer service representative who resolved your case, how satisfied are you with the way in which they handled your query [more...]

Date: 2007-08-17 01:46:11
Blog: Whoopee...

2008 Chevrolet Malibu Sneak Peak At Detroit Auto Show

Suncoast Chrysler Jeep, family owned and operated since 1975, will embrace the Ask Patty concept. Seminole, Florida (PRWEB) ... service and outstanding reputation of total customer satisfaction. Suncoast Chrysler Jeep's partnership ... business and customer satisfaction is paramount at the dealership. In fact, a Schmidt family member [more...]

Date: 2007-04-21 07:04:36
Blog: Chevrolet Cars, Trucks ...

List Building

List Building Posted on: Friday 05 October @ 14:38:27 (Read: 6) Anonymous writes: "Every online business provides great service to generate satisfaction among their customers. As each and every customer receives satisfaction over their products or the services [more...]

Date: 2007-10-05 21:38:27
Blog: Marketing and selling o...

Tenth Circle Added to ‘Dell Hell’

dellhellmap.jpg Only a company with a reputation for customer service as abysmal as Dell’s could spend $150 million on improvements to support and service and still see its ranking on the American Customer Satisfaction Index (PDF) drop by five ... to ensure that both customer service and satisfaction stay high when a company suddenly needs to servic [more...]

Date: 2007-08-14 12:53:04
Blog: Digital Daily | John Pa...

Starz Free Preview Weekend On Dish Network® October 18 - 21!

This weekend (actually starting tomorrow) Starz is offering a preview of 9 channels including the HD versions to existing DishTV customers ... customer commitments – total value and customer satisfaction.” Hollywood blockbuster hits exclusive ... with EchoStar Communications Corporation (NASDAQ: DISH) and its DISH Network® satellite TV service [more...]

Date: 2007-10-17 19:47:06
Blog: HiDef.com : Lifestyle o...

FlightRaja Secures $5 Million Investment from NEA IndoUS Ventures

Via is committed to providing customers a unique experience by creating a world where travel is convenient and travelers are always assured of a ... , "This investment is a testimony of the range of our services and customer satisfaction. We are currently issuing ... of our growth would always be customer satisfaction, transparency and ease of use.” [more...]

Date: 2007-06-06 11:08:25
Blog: India Press Release fro...

Get Satisfaction

Get Satisfaction is crowdsourcing customer service. It is in their words "people powered customer service" "Get Satisfaction is part online discussion, part FAQ, and part social network for all your products and services. Anyone can ask a question [more...]

Date: 2007-10-15 15:23:53
Blog: Adventures in digital m...

Unlocking The Value of Your Customer Satisfaction Surveys

In today’s business environment companies cannot afford to lose a single profitable customer. By effectively leveraging results from a customer satisfaction survey an organization can respond ... that had taken our most recent survey. The letters stressed to the customer how much we appreciated [more...]

Date: 2007-10-12 16:00:04
Blog: CUE ORG For Better Educ...

Ford achieves top rankings in Asia Pacific surveys

Bangkok, Thailand – The phenomenal success of Ford Thailand’s customer-centric “Make Every Day Exciting” (MEDE) ... Satisfaction Index (SSI) and Thailand Customer Satisfaction Index (CSI) studies. ... brand campaign has demonstrated to be instrumental in achieving the number one overall customer [more...]

Date: 2007-09-19 06:41:53
Blog: Car Buyer's Notebook: A...

Satisfaction: People-Powered Customer Service

“Satisfaction is people-powered customer service for absolutely everything ... the issues that matter to their customers most. Satisfaction provides a neutral playing ground where [more...]

Date: 2007-09-13 13:22:10
Blog: bBlog: The sales, marke...

If Disney Did Healthcare: Part 2

Last April I posted a piece on this Blog entitled "If Disney Did Healthcare". I commented that there was a lot the healthcare industry could learn from Disney about customer service, customer experience, and customer satisfaction. It was one of those posts that generated [more...]

Date: 2007-09-20 01:44:00
Blog: HealthBlog...

Louis Chevrolet

The Coggin Automotive Group, in recognition of the value of the female consumer, is the largest dealer organization to embrace the Ask Patty program ... on our customer satisfaction," stated Todd Seth General Manager Mercedes-Benz of Ft. Pierce ... our customer satisfaction to an even higher level." AskPatty.com, Inc. (http://www.askpatty.com [more...]

Date: 2007-05-24 18:37:45
Blog: Chevrolet Cars, Trucks ...

And the Winner Is… Dogpile?

I’m not sure who J.D. Power or his associates really are, however, they are apparently experts at giving out awards to trucks and search engines, ... engine in terms of customer satisfaction. For those who are unfamiliar with Dogpile, it is essentially ... for the majority of users, right? Maybe not. If Dogpile has the highest customer satisfaction rat [more...]

Date: 2007-10-20 02:29:51
Blog: The Search Insider ...

Top Search Happenings August 2007

Last month Google again topped our charts with the news that they are facing more scrutiny with their acquisition proposal of ad firm DoubleClick ... of aQuantive (AQNT). #4. Yahoo Tops Google in Satisfaction Survey - According to a University of Michigan customer satisfaction survey, Yahoo has a 79% consumer satisfaction rate over Google's 78% [more...]

Date: 2007-08-27 04:59:27
Blog: SEOspace - Organic Sear...

Daily Dovetail Links 2007-09-26

Dovetail Software Blogs: Business and IT Are Oceans Apart “But one of the barriers to this being instituted is IT simply doesn’t know enough about ... to increase customer satisfaction and to set a goal they thought was achievable, they set the goal far higher ... customer satisfaction. The reason is simple: employees own the results.” SOA Development [more...]

Date: 2007-09-26 14:34:00
Blog: Dovetail Software...

Capitalising on human potential

Capitalising on human potential Posted by: sherylemoon in Skills As yet another doom and gloom research paper reports on the dire state of our ... of customer satisfaction and employee opinion surveys.  Ask your employees whether they feel they’re well ... .  And more importantly, measuring staff and customer satisfaction can predict the company’s [more...]

Date: 2007-10-03 22:58:37
Blog: Talking Technology - Sh...

Customer Satisfaction Leans Luxury, Domestic

The University of Michigan’s American Customer Satisfaction Index for 2007 was released today and identifies some interesting trends about how ... that poor customer service and a number of recalls over the past year are to blame for the fall [more...]

Date: 2007-08-15 11:38:00
Blog: KickingTires...

Foundry Networks Attains ISO 9001:2000 Certification

Foundry Networks®, Inc. (NASDAQ: FDRY), a performance and total solutions leader for end-to-end switching and routing, ... to delivering the highest quality service and satisfaction that our customers have come to expect,” said ... products or services that meet customer satisfaction and applicable regulatory requirements [more...]

Date: 2007-08-17 06:09:50
Blog: India Press Release fro...

CAMI awaits Traverse announcement - CAMI Automotive Inc., General Motors Corp.; Chevrolet Traverse - Brief Article

The Coggin Automotive Group, in recognition of the value of the female consumer, is the largest dealer organization to embrace the Ask Patty program ... and service decisions, as well as customer satisfaction levels," affirms Charlie Tomm, President &amp ... . "We have always prided ourselves on our customer satisfaction," stated Tom McDaniel [more...]

Date: 2007-05-27 04:09:59
Blog: Chevrolet Cars, Trucks ...

On the run with Jay Payne-driver of the Valvoline Chevrolet Camaro Top Alcohol Funny Car

Select EuroCars, Inc."Specialist in Volkswagen/Audi Automobiles", of Waterloo, New York, ... to their high level of customer service and outstanding reputation of total customer satisfaction ... with their friends and family. One customer has purchased nine vehicles from Select EuroCars, Inc. and many [more...]

Date: 2007-05-22 06:40:49
Blog: Chevrolet Cars, Trucks ...

How to Welcome New Customers

How to Welcome New Customers Posted by Becky Carroll on April 23rd, 2007 Most companies do not excel at all things ... be sent a customer satisfaction survey. About 10 minutes later, I received an email from Derek ... received a prompt customer satisfaction survey.  I have to say, the whole experience left [more...]

Date: 2007-04-23 21:58:30
Blog: Customers Rock!...

Make Reader As Your Top Priority

As a blogger, you audience is your king. You may have heard a lot about content is the king around the web (including this blog at this post) ... for them. Every Special services or VIP exclusive privilege will stimulate a customer satisfaction ... customer like serving a the king!” statement? Why Priority? In Japan, a lot of shop owners [more...]

Date: 2007-10-09 01:04:36
Blog: The Tao of Blogging to...

Knowing your customers

Getting customers to your website and purchasing your services or product is half the battle. Keeping them coming back is another challenge ... and enhance their buying activities. Customer Relationship Management (CRM) software gives your company a defined set of metrics to measure customer sales, loyalty, and satisfaction. Customers [more...]

Date: 2007-10-19 18:27:33
Blog: Creating a new class of...

Cellphone Contracts: Hard to Get off the Hook

By Kim Hart Washington Post Staff Writer Saturday, August 18, 2007; A01 Fed up with dropped calls and a string of defective cellphones, ... . But as customer satisfaction with these firms continues to slide, consumers are taking more drastic actions ... firm CFI Group of Ann Arbor, Mich., which has studied customer satisfaction for major cellular [more...]

Date: 2007-08-19 19:44:11
Blog: Customerservant.com...

A Great Online T-Shirt Ordering Experience

After investigating a few local options for getting some t-shirts printed up, I was pretty fed up with the lack of choice, ... and they certainly didn’t need to go that extra step. They are customer satisfaction oriented ... of their customer service survey results. I thought that this was a nice touch to instill a little more confidence [more...]

Date: 2007-10-11 18:40:58
Blog: Criterion Advisors :: B...

How Do You Measure Customer Satisfaction?

We are driven by customers, we react to feedback, and we build organizations to interpret this feedback into market-driven solutions and products ... as a loyalty factor. Sometimes it takes going back to the basics to develop a good customer survey ... . In a perfect world, right? We have different motivations to gather customer information [more...]

Date: 2007-08-20 20:00:07
Blog: Email Insider ...

Prius Tops Customer Satisfaction

The Toyota Prius has really become a symbol of green and despite some controversy over it as a symbol, there is a lot of love for the car. Apparently, so much love that the Prius ranked #1 in J.D. Power and Associates customer satisfaction study. Vehicles were rated by "the quality and reliability of their vehicle, service [more...]

Date: 2007-05-11 20:51:57
Blog: EcoGeek: Technology for...

One Company Who Understands Good Service

In a time of mass consumerism, we've become this throw-away society. If something breaks, well, we'll just throw it away and buy something new ... service page it says: "Smith Optics prides itself in providing exemplary Customer Service. Complete customer satisfaction is our foremost goal." Remember yesterday when I said you need to stand [more...]

Date: 2007-08-30 18:31:55
Blog: CustomersAreAlways - Ex...

How to a ease tooth pain until you can get into the dentist

The Courtesy Automotive Group, in recognition of the value of the female consumer, ... ourselves on our customer satisfaction," stated Frank Cuteri General Manager Mercedes-Benz of Tampa ... consumers and take our customer satisfaction to an even higher level." AskPatty.com, Inc [more...]

Date: 2007-05-25 05:10:23
Blog: Chevrolet Cars, Trucks ...

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